Information We Collect
At Atlanta Towing Service, we collect information necessary to provide emergency towing and roadside assistance services effectively. This includes:
Contact Information: Your name, phone number, and emergency contact details when you request servicesLocation Data: Your current location or breakdown location to dispatch our tow trucks efficientlyVehicle Information: Make, model, year, color, and license plate number to identify your vehicleService Details: Type of service needed, description of the problem, and any special requirementsPayment Information: Credit card details, billing address, and transaction records for service paymentsCommunication Records: Phone calls, text messages, and form submissions for quality assurance and training purposes
We only collect information that is directly relevant to providing our towing and roadside assistance services in the Atlanta metro area.
How We Use Your Information
Your personal information is used exclusively for legitimate business purposes related to our towing services:
Service Delivery: Dispatching tow trucks, coordinating roadside assistance, and completing requested servicesCommunication: Providing updates on service status, arrival times, and follow-up communicationsPayment Processing: Processing payments for completed services and maintaining billing recordsQuality Improvement: Analyzing service patterns to improve response times and customer satisfactionLegal Compliance: Meeting Georgia Department of Public Safety requirements and insurance documentationEmergency Response: Maintaining records for insurance claims and accident reports when applicable
We never sell, rent, or share your personal information with third parties for marketing purposes.
Information Sharing and Disclosure
Atlanta Towing Service may share your information only in specific circumstances:
Service Partners: Insurance companies when processing claims related to our servicesLegal Requirements: Law enforcement or government agencies when required by law or court orderEmergency Situations: Medical personnel or emergency responders during accident recovery situationsBusiness Operations: Payment processors and our licensed dispatching system for service coordinationSafety Purposes: Location sharing with emergency contacts if specifically requested during emergencies
All third-party sharing is limited to the minimum information necessary and is governed by strict confidentiality agreements.
Data Security and Protection
We implement comprehensive security measures to protect your personal information:
Encryption: All payment data is encrypted using industry-standard SSL technologyAccess Controls: Limited employee access to customer data on a need-to-know basisSecure Storage: Customer records are stored in secure, password-protected databasesRegular Audits: Periodic security reviews and updates to our data protection protocolsStaff Training: Regular privacy and security training for all employees handling customer dataData Backup: Secure backup systems to prevent data loss while maintaining privacy standards
Our security practices comply with Georgia state regulations and industry best practices for service businesses.
Your Privacy Rights
As our customer, you have several rights regarding your personal information:
Access: Request to see what personal information we have about youCorrection: Ask us to correct any inaccurate or incomplete informationDeletion: Request deletion of your personal data (subject to legal and business requirements)Opt-out: Unsubscribe from promotional communications while maintaining service recordsData Portability: Request a copy of your data in a commonly used formatComplaint: File a complaint about our privacy practices with appropriate authorities
To exercise any of these rights, contact our privacy officer at (404) 555-TOWING or privacy@atlantatowing.com.
Data Retention
We retain your personal information only as long as necessary for business and legal purposes:
Service Records: Maintained for 7 years for insurance and legal compliancePayment Information: Retained according to financial record requirementsCommunication Logs: Kept for 2 years for quality assurance and trainingEmergency Records: Maintained indefinitely for accident-related services
After retention periods expire, data is securely deleted or anonymized.
Privacy FAQ
Do you track my location when I'm not using your services?
No, we only collect location information when you actively request towing or roadside assistance services. We do not track or monitor your location at any other time.
How long do you keep my phone number and contact information?
Contact information is retained for 7 years to comply with business and insurance requirements. You can request deletion of non-essential data at any time.
Do you share my information with insurance companies?
We only share information with insurance companies when you specifically request it for claims processing or when legally required for accident-related services.
Can I request a copy of all my data you have stored?
Yes, you have the right to request a complete copy of your personal data. Contact our privacy officer at (404) 555-TOWING to make this request.
How do you protect my credit card information?
All payment information is encrypted using SSL technology and processed through secure payment processors. We never store complete credit card numbers in our systems.